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devandAsked on June 5, 2020 at 1:00 PM
Hi - I changed the name of this form but, when I share the link, the original name shows up. How can I fix this? Thanks.
https://form.jotform.com/200526239162045
Page URL: https://form.jotform.com/200526239162045 -
Kevin Support Team LeadReplied on June 5, 2020 at 1:48 PM
Kindly make sure to have updated the form title and page title, these guides will help you to do so:
https://www.jotform.com/help/373-How-to-Change-the-Page-Title-of-the-Form
https://www.jotform.com/help/179-How-to-Change-the-Title-or-Name-of-your-Form
If the problem persists, please let us know where you're sharing the form, we will be happy to further assist you.
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devandReplied on June 5, 2020 at 2:28 PMI did ALL of those things and it still shows the original title. Help please.
On Friday, June 5, 2020, 10:48:05 AM PDT, JotForm wrote:
New response received#yiv1287460949 p img {max-width:100%;} A new response has been received: Answered by Kevin_G
Kindly make sure to have updated the form titleand page title, these guides will help you to do so:
https://www.jotform.com/help/373-How-to-Change-the-Page-Title-of-the-Form
https://www.jotform.com/help/179-How-to-Change-the-Title-or-Name-of-your-Form
If the problem persists, please let us know where you're sharing the form, wewill be happy to further assist you.
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Kevin Support Team LeadReplied on June 5, 2020 at 3:51 PM
It seems like you're sharing the link using Facebook Messenger, please confirm.
Facebook saves the data from shared links and it is used when the same link is shared again, this helps them to avoid loading the data every time from the link so instead, they use the saved data on their end. They have a tool to update the sharing data, you can access it on this link: https://developers.facebook.com/tools/debug
I also updated it, but you can do it on your end if you want to make sure about it, once you have done this, share the link again and see if the new data is showing up.