Mimecast requires you to enroll this device to access message links

  • COGHRTX
    Asked on June 4, 2020 at 2:12 PM

    Hello, 

    We are receiving the following message when accessing some of the JotForms:

    "Mimecast requires you to enroll this device to access message links"

    Would you please let us know the reason for this message?

    Thanks. 


    Jotform Thread 2368723 Screenshot
  • VincentJay
    Replied on June 4, 2020 at 5:31 PM

    The message looks like it is blocking JotForm emails. Please contact the IT or admin and request them to add JotForm's IP addresses to their whitelist. 

    You can also find the list of IP addresses and domains on this page: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Please try it and let us know if you need further help.

  • COGHRTX
    Replied on June 4, 2020 at 5:59 PM

    Will do. Thank you so very much for your assistance.