PayPal not working

  • dhilaire
    Asked on May 15, 2020 at 7:00 AM

    Good Morning,


    I noticed today that the PayPal section of my Jotform is not working. I have many people registered that selected the "product" but then upon hitting submit, were not required to pay to complete the registration. When I go into my form, I see the three PayPal options at the bottom of the form, so I am very confused. Any help is appreciated!


    Thank you,
    Dana Hilaire

    Jotform Thread 2325812 Screenshot
  • Girish JotForm Support
    Replied on May 15, 2020 at 8:44 AM

    Firstly please connect the PayPal payment field into the form. As you can see there are only two PayPal button options:

    15895466111505 29 Screenshot 10

    After that test the form. This should work fine now.

    Do test and let us know the update.