PayPal error message

  • wnbfcz
    Asked on April 23, 2020 at 9:47 PM

    Hello,

    I have forms that link to PayPal. When testing, I get the following error message:

       We're Sorry
       Things don't appear to be working at the moment.

    Is there something that I need to do on the PayPal side? Any insight to this problem would be appreciated.

    Thanks

    Jotform Thread 2280728 Screenshot
  • Girish JotForm Support
    Replied on April 23, 2020 at 11:47 PM

    This errors looks to be on the PayPal end. I checked your form "200774518382155" and it looks to be correctly setup with PayPal Checkout.

    As a test, could you disconnect PayPal on this form and reconnect to check.

    Could you also get in touch with PayPal support to check if there is any issue with the PayPal account?

    Do let us know the update.