Account Suspended

  • Marie Hartlieb
    Asked on April 6, 2020 at 3:40 AM

    Hi, 

    I guess i didn't get my username right or so, so I couldn't log in and now my account is blocked or so?

    Can you help me out here?

    Thank you!

    Jotform Thread 2244218 Screenshot
  • Mertkan JotForm Developer
    Replied on April 6, 2020 at 4:20 AM

    Hi Maria - As checked, your account has been suspended as you have a form that collects Banking info using plain text fields. It is considered as phishing and violates our Terms of Use. (FormID: 200743911081043)

    We can reactivate the account but we need to delete the infringing fields from your form. If you confirm that please let us know. Then,  we can activate your account back to good status.

    We would be happy to help you if you need further assistance.

  • Marie Hartlieb
    Replied on April 6, 2020 at 4:43 AM

    Yes! feel free to delete those fields! 

  • Bojan Support Team Lead
    Replied on April 6, 2020 at 9:45 AM

    Greetings and thank you for your reply.

    We have removed the fields in question and reactivated your account. 

    You are free to use one of JotForm's payment gateways to collect the payment information. You can click here to see the full list.

    Let us know if you have any additional questions.

    Thank you for cooperation.