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LIZETTE PUMICPICAsked on April 2, 2020 at 8:15 AM
My account has been suspended due to allegedly phishing.
But I upon checking, my form was legit.
Pls help me re activate my account as I have clients, filling up those forms.
Thanks.
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Carlos_CReplied on April 2, 2020 at 10:11 AM
Hello,
Thank you for your message, after checking your account, I can see that has been suspended due to the form: https://www.jotform.com/form/200898117242051, since is collecting sensitive data under the field: Upload of Valid ID.
If you need to collect personal information, please follow the instructions below:
1) Insert a Terms & Conditions widget into your form with your Terms of use
2) Insert a Signature widget into your form so your respondents can acknowledge that they are providing sensitive information
3) Change the email address on your profile to a corporate one.
4) Send an email to reviewers@jotform.com with proof of your affiliation to a legitimate business and request a review of your account.
I already reactivate your account.
If you need any further assistance, please let us know. We will be happy to help.