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npexAsked on February 25, 2020 at 9:24 AM
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David JotForm Support ManagerReplied on February 25, 2020 at 9:37 AM
Hi, we have checked the recipient for the following form: https://form.jotform.com/62002772015948
And, it was found in our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
We have removed it from the bounce list already. Please make sure that no JotForm notification is currently located in your spam folder.
In addition to this, please ask your email service provider to white-list our domain names and sending IP addresses: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains
Also, we would suggest you to assign an email field in the Reply-to Email option:
Let us know if you need more help, we will be glad to assist you.