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Marcefabian2005Asked on February 24, 2020 at 8:37 AM
Good morning, I am not receiving the emails of notice when a form is completed, the error began last Friday and there are times when I send them and sometimes not. I opted as an alternative solution to edit the form to trigger the email but that doesn't work anymore, please prompt response I need the email confirmations to arrive, Thank you very much
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Richie JotForm SupportReplied on February 24, 2020 at 10:44 AM
We do apologize for the inconvenience.
May we know the form in question or all forms are not sending the notification email?
Can you please share a submission ID in which the notification email was not received?
To get the submission ID, you may follow this guide: https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID
Looking forward for your response.