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PanaddaAsked on January 25, 2020 at 12:51 PM
Hi,
I have two jotform account
2) dotartspaceworkshop@gmail.com
I have been trying to swap between 2 accounts and now the system is now allow me to login with the 2nd account. I don't know why
Thanks!
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AshtonPReplied on January 25, 2020 at 2:23 PM
I have cleared your form caches. Please clear your browser cache and history and try to login again.
If you wish to swap the account, clear your browser cache first and then try to login with the other account or try to open one account in incognito mode.
Please refer this link to clear browser cache:
https://clear-my-cache.com/en/windows.html
Let us know if the issue persists.
Regards.
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dotartspaceworkshopReplied on January 26, 2020 at 10:50 AMHi,
Now I can not login for both of accounts with below error. I am sure I did
not forgot password.
[image: image.png]
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VincentJayReplied on January 26, 2020 at 11:09 AM
I checked both accounts and they're active and in good status.
Please share a screenshot of the issue so we can check it further. To post a screenshot, please follow this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum