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MikeAsked on January 1, 2020 at 1:31 PM
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Richie JotForm SupportReplied on January 1, 2020 at 1:36 PM
May we know the mobile device you're using?
You may try to reset your mobile phone and run the JotForm mobile form app again.
Let us now how it goes.
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MikeReplied on January 1, 2020 at 4:23 PM
Thanks for your reply, Richie. It’s actually a Gen7 iPad running 13.1.1.
The reboot hadn’t done it at first and I hadn’t seen any available software updates but I am embarrassed to admit it was as simple as refreshing the Settings screen to get update 13.3 available, downloaded, and restarted.now in luck.
Sorry for the false alarm. 🤦♂️
mike -
Welvin Support Team LeadReplied on January 1, 2020 at 4:59 PM
No worries, Mike. Please contact us again if we can help in any way.