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StartYourClaimsAsked on December 9, 2019 at 10:58 AM
Good Afternoon
I have incorporated docusign into one of my webforms and I need to be able to amend the format of the form in which is signed however I don’t know how to do thi
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Kiran Support Team LeadReplied on December 9, 2019 at 2:10 PM
I am sorry that i didn't understand your query correctly. I see that a PDF document is already created for your JotForm. Do you want to make use of this PDF document in anyway with DocuSign?
Please provide us with more information so that we can guide you in the right direction. We will wait for your response. Thank you!
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StartYourClaimsReplied on December 9, 2019 at 2:50 PM
The pdf document that is produced when signing in docusign is not the same as the pdf document I have created. I need to know how to tell docusign to use the pdf document I have produced
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Elton Support Team LeadReplied on December 9, 2019 at 7:14 PM
It is not the PDF you created in the PDF Editor and it can't be edited at the moment. The format of the PDF on DocuSign is the same for all forms.
It is possible that this is a limit on the DocuSign's API but I'll escalate this to our developers as a feature request. We'll see if this is possible with DocuSign. Once we have update about this in the future, we'll inform you here.
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StartYourClaimsReplied on December 10, 2019 at 8:50 AMI have attached a snippet from the Adobe Sign version and this has the option to select a PDF template that will be signed, however the DocuSign one doesn’t, also attached.
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StartYourClaimsReplied on December 10, 2019 at 8:50 AMI have attached a snippet from the Adobe Sign version and this has the option to select a PDF template that will be signed, however the DocuSign one doesn’t, also attached.
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Richie JotForm SupportReplied on December 10, 2019 at 9:48 AM
At the moment, it is not possible to attach a PDF document created in JotForm with DocuSign and my colleague has forwarded a feature request to our developers.
We will keep you posted via this thread once we have updates regarding the feature.
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NeilVicenteReplied on September 4, 2020 at 2:33 AM
Hi there,
Apologies for the late update.
We have just implemented the ability to select a PDF template for your DocuSign widget.
Please kindly give it a spin and let us know what you think!
Best,