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SHECTAsked on December 9, 2019 at 4:08 AM
Hi
We are getting reports from users who are unable to submit our form.
Either clicking the submit button doesn't seem to do anything or they get a message that submission has been blocked by an extension.
We've removed the form from the site for now.
Can you provide any help on what might be causing this?
Thanks
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AshtonPReplied on December 9, 2019 at 7:37 AM
I have just tried to submit a test submission on your form and I was able to submit the same. I have tried it with Chrome.
Can you please confirm that is it a random issue with only a few users or with any specific browser that they are using? A screenshot of the error message will also help.
I have also cleared your form cache just case if it helps.
Here is a guide to attach screenshots to support forum: How-to-Post-Screenshots-to-Our-Support-Forum
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SHECTReplied on December 9, 2019 at 8:50 AMHello
The issue submitting forms seems to be random. 2 users have reported they were using laptops. Other users not known. Each user has said the system just hung when they pressed the final ‘Submit’ button and nothing happened. If I receive any further reports of issues I will ask Browser and try to find out more.
Thank you
Fiona Paterson
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AshtonPReplied on December 9, 2019 at 10:06 AM
Feel free to reach us in case the issue is still persisting or if you get any further information on this.