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Antonio285291Asked on November 12, 2019 at 5:42 PM
Buenas tardes, les escribo en esta ocasión para cancelar la suscripción que por equivocación se realizo, pero próximamente si estaremos solicitando la activación.
Gracias.
Atte.
Antonio Farfán.
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roneetReplied on November 12, 2019 at 9:33 PM
Before cancelling the subscription, I would like to bring to your notice that once we cancel your subscription your account would be downgraded to a free one.
Some of the Forms in your account has a couple of submissions. What I would advise you to take a backup of these submissions as a free account has a limit of 500 submissions storage and you are having 7302 submissions in total.
To delete the submissions, please refer to this guide:
Guide: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data
Before deleting make sure you have taken a backup of the submissions as submissions once deleted could not be restored again.
For exporting submissions from each form individually, please follow this guide:
https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel
For exporting only some submissions from individual forms, please follow this guide:
https://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF
For exporting all your forms, submissions, and uploaded files, please follow this guide:
https://www.jotform.com/blog/21-Feature-Announcement-Export-Your-Data-in-Seconds-with-Data-ExportLet us know if you have further questions.
Thanks.
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Antonio285291Replied on November 19, 2019 at 5:50 PMBuenas tardes, ya descargue toda la informacion que tenia en la plataforma, quiero saber si esta confirmada la cancelacion de la compra..
Gracias.
Atte.
Antonio Farfan.
________________________________
De: JotForm
Enviado: martes, 12 de noviembre de 2019 23:33
Para: antoniojuyarg@hotmail.com
Asunto: Re: Cancelacion
A new response has been received:
[JOTFORM]/www.jotform.com>
Answered by roneet
Before cancelling the subscription, I would like to bring to your notice that once we cancel your subscription your account would be downgraded to a free one.
Some of the Forms in your account has a couple of submissions. What I would advise you to take a backup of these submissions as a free account has a limit of 500 submissions storage and you are having 7302 submissions in total.
To delete the submissions, please refer to this guide:
Guide: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data
Before deleting make sure you have taken a backup of the submissions as submissions once deleted could not be restored again.
For exporting submissions from each form individually, please follow this guide:
https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel
For exporting only some submissions from individual forms, please follow this guide:
https://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF
For exporting all your forms, submissions, and uploaded files, please follow this guide:
https://www.jotform.com/blog/21-Feature-Announcement-Export-Your-Data-in-Seconds-with-Data-Export
Let us know if you have further questions.
Thanks.
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roneetReplied on November 19, 2019 at 8:48 PM
I have gone ahead and canceled your Silver monthly subscription and initiated a refund. Please expect a refund in 7-10 days.
Let us know if you have further questions.
Thanks.