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PrinceAsked on November 9, 2019 at 7:51 AM
Hi,
I am unable to access my account, I have tried resetting my password however it does not allow me to login regardless of where I login manually or with google. It currently says 'login - suspended'.
Please communicate the issue with me.
Regards
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Mike_G JotForm SupportReplied on November 9, 2019 at 9:17 AM
We would like to apologize for any inconvenience. I checked the status of your account and I see that it is currently suspended due to forms in your account that are collecting Upload ID and ID number.
I have reactivated your account. To prevent the same inconvenience from happening again in the future, we encourage that you include in your forms a Signature widget and a Terms&Condition widget that will serve as proof that your respondents agreed to have their data collected.
https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form
https://www.jotform.com/help/76-Adding-a-License-Agreement-to-a-Form
Additionally, please change the email address associated with your account to a corporate email address that is in-line with the business you are promoting in your form.