Re-activate account

  • cgracio
    Asked on November 5, 2019 at 4:12 PM

    Hi there


    I've updated my credit card info, and wish to know if everything is ok, because system keeps telling me that my subscription is over and when I try to click the green RE-ACTIVATE button it doesn't work at all...

    Jotform Thread 2028797 Screenshot
  • VincentJay
    Replied on November 5, 2019 at 8:51 PM

    Hi,

    Please make sure that you updated your payment method. Your account subscription should be automatically renewed. 

    Please contact us again if the account didn't renew.