Stripe Expiration Date validation showing wrong error message

  • showly
    Asked on November 4, 2019 at 1:34 PM
    3. This is a bug on Jotform I think: Stripe Expiration Date Showing Wrong Error Message. When you input the incorrect expiration date via the Stripe CC details, it shows an error message of "Invalid Security Code" instead of "Invalid Exp. Date" - can this be fixed?
  • Mike
    Replied on November 4, 2019 at 4:40 PM

    It seems to be showing the next error message on the form:

    Expire date is invalid.

    Stripe Expiration Date validation showing wrong error message Image 1 Screenshot 20

    Are you still facing an issue with the incorrect error message? If so, please let us know if it is showing before or after the form submission.

  • showly
    Replied on November 4, 2019 at 5:50 PM
    It's upon form submission that I receive the incorrect error message.
    In this example screenshotted, the security code is correct but I have the
    wrong exp. date entered.
    [image: Screen Shot 2019-11-04 at 4.54.44 PM.png]
    ...
  • Mike
    Replied on November 4, 2019 at 6:18 PM

    The error message that is displayed upon the form submission is coming from Stripe.

    If you notice similar reports from your users, please contact us again.

  • showly
    Replied on November 5, 2019 at 5:20 PM

    Ok sure will do.