-
iveta.orbanovaAsked on October 28, 2019 at 6:01 PM
Hi
I tried to download all submissions in xls form, for some reasons I always get the empty file.
I checked the steps cannot see anything I did wrong. Can u help me pls
Thanks
-
John Support Team LeadReplied on October 28, 2019 at 8:07 PM
Hi Iveta,
I wasn't able to replicate the issue when I tried to download an Excel copy of this form's submission data: https://www.jotformeu.com/form/91843359130356
Is this how you download the Excel file? It seems to work on my end. Could you please try logging out and log-in again? Your login session might have been timed out.
Or if you have a different browser, can you please try logging in to your account using it and see if you'll be able to download it there.
But if you're referring to a different form, please let us know so we could check.