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amandaalexandreAsked on October 23, 2019 at 6:58 PM
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Girish JotForm SupportReplied on October 23, 2019 at 8:35 PM
We are sorry for the inconvenience this may have caused.
The issue seems to be caused by your account email address which is not verified and the system is treating the account as a guest account. Please verify the account email address so that the limits shall be upgraded to Free account normally.
If you experience any further issue, please let us know. We will be happy to take a look again.