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CoachJacqui7Asked on October 23, 2019 at 7:56 AM
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Mustafa Culban JotForm DeveloperReplied on October 23, 2019 at 8:03 AM
Hi CoachJacqui7,
Could you please elaborate more of your problem?
Can you please share a form url with us to replicate, any image that shows the problem etc. ?
Thanks
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CoachJacqui7Replied on October 23, 2019 at 8:50 AMHi there
When I complete the form, the auto responder doesn't send the email to the
person who completed the form.
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Mustafa Culban JotForm DeveloperReplied on October 23, 2019 at 8:53 AM
Hi CoachJacqui7,
Could you please share the form url with us to replicate this issue ?
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CoachJacqui7Replied on October 23, 2019 at 10:50 AMSure
https://form.jotformeu.com/92893834463369
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Richie JotForm SupportReplied on October 23, 2019 at 11:26 AM
I have tested a cloned version of your form and it seems the autoresponder email is working at my end.
If possible, can you please try to create a new autoresponder email and use that instead?
Please give it at try and let us know how it goes.