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JoshAsked on October 22, 2019 at 10:01 AM
My account is locked.. I need it unlocked..... Why do you not offer phone support if you are going to lock accounts. I don't have time to wait for you to respond via e-mail to access my forms. I understand it's a security issue but if you're going to lock out users from PAID accounts I need quicker resolutions.
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jherwinReplied on October 22, 2019 at 11:42 AM
I checked your account and it is in good standing. It is not locked as well as you mentioned.
Kindly test/login to your account again and see if the issue persists.
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TimReplied on October 22, 2019 at 2:12 PM
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Ashwin JotForm SupportReplied on October 22, 2019 at 3:51 PM
I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/2010656