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Janusz ConradiAsked on October 13, 2019 at 4:14 PM
My account has been suspended due to unknown reason to me. Can you please contact me and explain. We are in the middle of registration for new season
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Mike_G JotForm SupportReplied on October 13, 2019 at 5:17 PM
We would like to apologize for any inconvenience. Your account was suspended due to this form — Rental Application w/Background Information
The form has a Social Security Number field and Driver's License Number field.
However, it lacks the mandatory fields that you need to have in your form to support it.
I see that you have added a signature field, but it is also important that you have a Terms&Condition widget added to your form when you are collecting such sensitive information. The widgets will serve as proof that your respondents agreed to have their information collected.
Adding-a-License-Agreement-to-a-Form
I have reactivated your account. To make sure that this won't happen again in the future, please include the said widget in your form.
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januszconReplied on October 14, 2019 at 1:50 AMThank you. I’ll add those elements as soon as I’m able to log into the account.
How long will the process of unlocking the account take?
Thanks,
Janusz Conradi
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Kiran Support Team LeadReplied on October 14, 2019 at 2:31 AM
Your account has already been activated and you should be able to login to your account to make the necessary changes.
Thanks!