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CravebleAsked on October 11, 2019 at 2:51 PM
we have one of our forms sending an email to our support email which drops into slack for our customer service reps to take care of. however when an email from jotform is sent it will not populate slack?
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Ivaylo JotForm SupportReplied on October 11, 2019 at 4:17 PM
Do you use our Slack integration?
I did not found a Slack integration under your last form (91005958200147) Which form are you referring to?
Do you use just e-mail notifications from the form or you have setup the integration?
We will wait for your response.
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CravebleReplied on October 11, 2019 at 4:50 PMWe have integrated support@foodjets.com into slack for our customer service response platform.
You can see below when this form is submitted it should be sent to our support email and then drop into slack.
It doesn’t.
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VincentJayReplied on October 11, 2019 at 6:33 PM
Hi,
Please check if the View Submission is enabled in the Slack Integration.
You need to enable it. After that, please contact us again if the issue still persists.
I also checked the email you provided and it is on our bounce list.
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CravebleReplied on October 11, 2019 at 6:50 PMWill do
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VincentJayReplied on October 11, 2019 at 7:40 PM
Great, let us know if that helps. Thank you.