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mikesillaAsked on October 2, 2019 at 12:17 AM
Hello JotForm Support,
I am building a payment form to embed in my website. Upon submission, I receive the error in the attached screen shot. Any help would be appreciated. There is no phone number field in the form. Thank you.
Page URL: https://form.jotform.com/92733434097159 -
jherwinReplied on October 2, 2019 at 12:43 AM
I cleared your form caches in an attempt to fix the issue. Could you please test your form and let us know if the issue persists?
For future reference, here is the guide on How-to-Clear-Your-Form-Cache
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mikesillaReplied on October 2, 2019 at 12:51 AMSame issue is occurring.
Thank you,
Michael Silla
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Kiran Support Team LeadReplied on October 2, 2019 at 2:59 AM
The issue occurs when the Phone number is set as a required in your Authorize.net account settings. Please try disabling it so that it should be working fine. Please see the screencast below that can help you with this.
Thanks!
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mikesillaReplied on October 2, 2019 at 9:51 AMCan I add a phone number field to the form?
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Kiran Support Team LeadReplied on October 2, 2019 at 10:54 AM
Yes. You may also add the phone number field to the form so that the payment shall be processed normally.
Thanks!