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everygoodhomeAsked on September 25, 2019 at 10:10 AM
Please see error above. I keep getting this error. Form is connected with go cardless
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KrisLei Jotform SupportReplied on September 25, 2019 at 10:55 AM
Hi,
I tried to access the form link and it seems it's working fine.
The error usually shows up when the form is disabled or the account is suspended. I checked the account's form owner and it is on active status. Kindly try to clear your browser's cache and cookies or try to use a different browser.
Please let us know if you are still showing the message or unable to access the form.
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BeSureMaintenanceReplied on September 26, 2019 at 4:36 AM
If you fill out the form and click submit it will go to the error
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Ashwin JotForm SupportReplied on September 26, 2019 at 5:27 AM
I am sorry for the trouble caused to you. The issue seems to be related to the "GoCardless" payment tool.
I would suggest you to please check your GoCardLess account and see if there is any limitations with your account. I would also suggest you to please connect with GoCardless support and ask them to check for any account / API issue.