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tattoo439Asked on September 9, 2019 at 11:42 PM
i have paid the upgrade fee and it is not reflecting on the site. the brand is still showing and keeps offering me to upgrade to the bronze which I have already done....
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Richie JotForm SupportReplied on September 10, 2019 at 12:36 AM
I have checked your account and you're subscribed to Bronze Monthly.
To clarify, do you want to remove the Jotform Branding?
Kindly go to your account settings> then uncheck " Show Powered by JotForm on my Forms".
Please give it a try and let us know if the issue still remains.
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tattoo439Replied on September 10, 2019 at 4:43 AMI’ve done that and it’s still showing. The account is also showing that I
have an free account yet I have paid for the bronze and received a receipt.
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Girish JotForm SupportReplied on September 10, 2019 at 6:38 AM
Your account is on the Bronze plan and does not contain any forms. Where does the JotForm branding show?