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luwi95Asked on August 27, 2019 at 2:30 AM
Dear Sir or Madame
Approximately one week ago I have upgraded my monthly plan to the "bronze package". Then suddently when I checked my account yesterday my account was beeing downgraded. After that I tried to upgrade again, received the confirmation and today I have just the basic plan again.
Could you please help me here. We have a event going on and need the registration form as fast as possible.
Best regards
Christoph
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Nik_CReplied on August 27, 2019 at 3:25 AM
We're sorry for the inconvenience.
Since your other subscription was canceled, your account downgraded. But I restored your account it's on the Bronze plan now.
Let us know if you have any further questions.
Thank you!