Square Payment Integration: Card payment does not work

Hi, When I connect Apple Pay and after pay customers are not able to process their card details it gets stuck on please wait and doesn't go through

Hi Gabrielle,

Thanks for reaching out to Jotform Support. I cloned and tested your form to replicate the issue and it seems the the payment is working properly. Check out the screencast below:

Can you try to disconnect and reconnect your square payment integration? Here's how to do it:

1. Open your form in Form Builder, then click on the Product List field.
2. Click on the Wand icon on the field, and click on Settings in the menu that opens up.
3. Now, click on the green Connected button and select Disconnect.
4. Then, click on Connect and connect the Integration again.
5. Click on Continue, and that's it.

If you continue to have the same problem, be sure to check your Square account to make sure that everything is set up right. I also cleared your form cache to fix a potential cache related issue.

Give it a try and let us know if you need any other help.

my payment settings appear different to yours

Hi Gabrielle,

It seems you have payment reusable enabled on your account, which is why we have different options. Here's how to do it:

1. Click on trash can icon and confirm removing the payment gateway.

2. Click on Add Payment Connection.

3. Choose Square then click on Use.

4. Enable Apple and Afterpay again, then click Save.

Give it a try and let us know how it goes.