Monthly Signed documents limit vs unsigned submitted forms

Dear customer support,

On the free plan it mentions there is a 10 monthly signed document limit. If I was to remove the sign field from the form would this remove the limit ?

Thank you

Hi Hany,

Thanks for reaching out to Jotform Support. Removing the signature field and switching to a regular form will not reset or remove the limit for signed documents. Currently, you have used 7 out of your 10 signed documents for the month. Even if you change the form, it won’t impact the signed document count. Instead, the submission will simply be counted toward your total submissions, which is currently at 7 out of 100. Refer to this guide on how to manage your Account and usage limits.

If it's important for your forms to include signatures and the 10 signed submissions per month limit isn’t enough, we recommend upgrading your plan to accommodate your needs. You can visit our Pricing page to explore the available options and choose the plan that best suits your requirements. If you're unsure about which plan to select, feel free to share how you plan to use Jotform, and we can provide personalized recommendations.

Reach out again if there’s anything else we can do for you.

but removing the signature field and submitting the form does not increase it beyond 7, Is that correct ?

Hi Hany,

Thanks for reaching out to Jotform Support. Since you already deleted the signature it will no longer be counted towards your monthly signature limit. However, the following features will be disabled.

• Automatically turn signed submissions into PDF documents
• Receive an audit trail for each signed document
• Disable submission editing
• Require form users to give consent for their signatures

Reach out again if you have any other questions.

If a new form gets created without a signed field. Would filling these forms and submitting count in the 10 monthly signed and submitted monthly limit. If not, what would be the limit on these submitted forms that don't have a signed field if any ?

Hi Hany,

You can still add the signature field on the form, just make sure that Jotform Sign is turned off. Turning it off will not count submissions with signatures toward your monthly signed document limit. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
2. Click on Jotform Sign on the left side of the screen.
3. Make sure Enable Jotform Sign Automation is set to off.

The difference between the monthly signed document limit and the monthly submission limit is that the monthly signed document limit is for submissions with Jotform Sign turn on the form and for Signed Documents; whereas, the monthly submission limit refers to all types of submission be it payment, Signed Document or normal submissions. You can understand more about usage and limit through this guide.

Reach out again if you need any other help.