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maamestephensAsked on September 20, 2024 at 1:35 PM
I have cancelled my subscription already can you revert back the fee that was charged to me and perhaps just bill me with one month?
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Eliza JotForm SupportReplied on September 20, 2024 at 1:46 PM
Hi Maame,
Thanks for reaching out to Jotform Support. Since it's still within our 30-Day Money-Back-Guarantee period, I've refunded $440.64 USD, which downgraded your plan to Starter (Free) plan effective today. The refund should reflect in your statement of account in 5-10 business days.
Reach out again if there’s anything else we can do for you.