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Nil FerraraAsked on September 20, 2024 at 7:58 AM
Team,
My account got suspended for the third time in les than 24h... as always, I am just doing forms to have stats on football games with friends.
Plus, just a few seconds before being suspended, it said I had no forms (as it both forms I had were erased...)
Please help me!
Thank you!
Nil
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Silvano JotForm SupportReplied on September 20, 2024 at 8:05 AM
Hi Nil,
Thanks for reaching out to Jotform Support. Your account was suspended because you’ve got a form named HEC Fantasy - Post-Match that was tagged as spam/phishing. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.
I did check your form, and it looks like the tagging was a false positive, so I reactivated your account. You should be able to log in now.
Reach out again if you need any other help.
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nilferraramarzoReplied on September 20, 2024 at 8:10 AMDear Silvano,
First of all, thank you!
Second, what is that is triggering the "potential spam/phising"? So that I
can make sure to avoid it/change it so that it stops deactivating.
Thank you!
Nil Ferrara
Missatge de Jotform <noreply> del dia dv., 20 de set. 2024 a
les 14:06:
</noreply>... -
Wilson JotForm SupportReplied on September 20, 2024 at 8:20 AM
Hi Nil,
There is no indication or information about how the form was tag as potential spam/phising since it was tagged false by the system. To avoid your form for being tag potential spam/phising you can refer to our Terms of Use.
Reach out again if you have any other questions.