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Nil FerraraAsked on September 20, 2024 at 3:38 AM
Hi,
Yesterday my account got suspended. After emailing you, you told me it was a false positive. Now, just when I started working on it again, it got suspended again.
Can you plese restore it? How can I avoid this happening again?
I am just doing a Jotform to have the statistics of football (soccer) game we do with friends.
Thank you!
Nil Ferrara
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Chris_L JotForm SupportReplied on September 20, 2024 at 3:47 AM
Hi Nil,
Thanks for reaching out to Jotform Support. I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.
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nilferraramarzoReplied on September 20, 2024 at 4:01 AMThank you, Chris! I'll wait!
Thanks!
Nil
Missatge de Jotform <noreply> del dia dv., 20 de set. 2024 a
les 9:47:
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nilferraramarzoReplied on September 20, 2024 at 4:55 AMDear Chris,
How is this evolving?
Thank you!
Nil Ferrara
Missatge de Jotform <noreply> del dia dv., 20 de set. 2024 a
les 9:47:
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Chris_L JotForm SupportReplied on September 20, 2024 at 5:14 AM
Hi Nil,
I've temporarily reactivated your account while we're working on a permanent solution. As soon as I hear back from the relevant team, I’ll update you here on this thread.
We appreciate your patience while we work on a solution.
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nilferraramarzoReplied on September 20, 2024 at 5:55 AMThank you, Chris!
Yes, thanks. A permanent solution would be perfect to avoid having the same
problem again. Thanks!
Best,
Nil Ferrara
Missatge de Jotform <noreply> del dia dv., 20 de set. 2024 a
les 11:14:
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nilferraramarzoReplied on September 20, 2024 at 8:30 AMDear Chris,
My account has been deactivated for fourth time in 24h... hav you found a
permanent solution?
Thank you!
Nil Ferrara
Missatge de Nil Ferrara Marzo <nilferraramarzo> del dia dv., 20
de set. 2024 a les 11:51:
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Eldrex JotForm SupportReplied on September 20, 2024 at 8:37 AM
Hello nilferraramarzo,
I’ll need a bit of time to look into this and forward this to the relevant team. I’ll get back to you as soon as I can.
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nilferraramarzoReplied on September 20, 2024 at 8:40 AMThank you, Eldrex.
Best,
Nil Ferrara
Missatge de Jotform <noreply> del dia dv., 20 de set. 2024 a
les 14:37:
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Chris_L JotForm SupportReplied on September 20, 2024 at 8:59 AM
Hi Nil,
The relevant team have made adjustments in your account as a permanent solution about the suspension issue. If in case you again encounter the problem, please let us know.
Reach out again if there’s anything else we can help you with.
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nilferraramarzoReplied on September 20, 2024 at 4:05 PMThank you, Chris.
It all seems to work smoothly. Thank you very much!
Best,
Nil Ferrara
Missatge de Jotform <noreply> del dia dv., 20 de set. 2024 a
les 14:59:
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