Editing Multiple Selection View on Email Content

Hello,

Using this form https://www.jotform.com/build/242565719267164, when selecting these boxes,

the formatting comes across a little wonky on the returned email once the review is complete

Is there a way to change the formatting in the email so it looks like something below (meaning all in one line)?

Roles: Posting, Claim Submission, Insurance Aging

Hi WisdomInfo,

Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Hi WisdomInfo,

I understand your question, but I’ll need a bit of time to look into this. I’ll get back to you as soon as I can. Thanks for your patience and understanding.

In the meantime, feel free to reach out if you have any questions.

Hi WisdomInfo,

In such cases, we can't directly intervene in the Email Source Code. However, I will share a code that works in certain browsers. Let me show you how to add this code:

1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.

2. Click on Emails on the left side of the page.

3. Hover your mouse over the Notification 1 and click on the Pencil icon.

4. Click on the Source Code icon.

5. Copy the code in the below:

display: ruby !important;

6. Paste it into the p class of the Roles element as I show you below and click on Ok.

7 . Click on Save.

You can check the result in the screenshot below:

If you can't display the Notification Email as it shown in screenshot above, we've gone ahead and escalated your request to our developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

Give it a try and let us how it goes.

Hello- so I keep trying to save it, but it doesnt work for me and I keep messing up the code. Is there a way you guys can save it for me on both of these forms?

Hi WisdomInfo,

I have applied the CSS code on both forms that are shown on your screenshot.

Give it a try and let us know how it goes.

Hello! It's still showing this way :/

Hi WisdomInfo,

I tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.



Hi- just checking the update?

Hi WisdomInfo,

Unfortunately, there isn't any updates yet but we’re working on a solution as fast as we can. Rest assured that we’ll get back to you with an update as soon as we have one.

Thanks for your patience and understanding.