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RotaryDistrict1070Asked on August 7, 2019 at 8:10 AM
I have a business account with PayPal, and the integration finds that account when I log in, saying I have successfully integrated PayPal with JotForm Inc. But when I press "Go back to JotForm Inc" the PayPal CheckOut Connect button changes to Failed!. Any ideas how to fix that please?
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Richie JotForm SupportReplied on August 7, 2019 at 9:26 AM
We do apologize for the inconvenience.
May we know the form in question?
I have tested my sample form with PayPal checkout and I was able to integrate my form.
If possible, can you please try removing the PayPal checkout Integration and adding it back again?
Please give it a try and let us know if the issue still remains.
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RotaryDistrict1070Replied on August 8, 2019 at 3:46 AM
Thank you for your speedy response.
The form is at https://eu.jotform.com/build/92134084201344
I have tried removing the PayPal integration and re-adding it – same result. It finds my account, but won’t connect when I go back to JotForm.
Regards
John Dehnel
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Victoria_KReplied on August 8, 2019 at 4:05 AM
Hello John,
When we test the integration on our end, PayPal is being connected without any problem. I can assume there can be some software installed on your device, which is preventing normal connection of PayPal account. Also, a network related problem is possible. I can suggest to try connecting form using different device, this can be computer or mobile.
Please let us know if the problem will persist.
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RotaryDistrict1070Replied on August 8, 2019 at 4:49 AM
Thank you Victoria for your help. I've tried it from my phone and it's worked. Must be a firewall setting or similar on my PC.
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RotaryDistrict1070Replied on August 8, 2019 at 5:03 AM
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Victoria_KReplied on August 8, 2019 at 7:21 AM
Hi again, We will be checking your next question in a separate thread: https://www.jotform.com/answers/1920090