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Jenn_MeyerAsked on September 18, 2024 at 10:04 PM
Hi there - People are getting error messages when they try to submit payment on our form, and I can't figure out where the problem is on the backend.
I have tested it myself with several different credit cards and I'm getting the same error message.
Can you please help?
Thanks,
Jenn
Page URL: https://form.jotform.com/241046107142140 -
Sonnyfer JotForm SupportReplied on September 18, 2024 at 10:39 PM
Hi Jenn,
Thanks for reaching out to Jotform Support. Our developers are aware of the issue and are currently working on a fix. We'll circle back to this thread as soon as we have updates to share.
Thanks for your patience, we appreciate it.
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Özlem JotForm DeveloperReplied on September 19, 2024 at 3:49 AM
Hello,
We are sorry for the issue.
The issue is fixed.
Thank you.