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terri_tthompsonAsked on September 18, 2024 at 2:57 PM
Hi
if I upgrade can I actually see who did respond?
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Gian JotForm SupportReplied on September 18, 2024 at 3:14 PM
Hi Terri,
Thanks for reaching out to Jotform Support. I checked the 2 forms on your account and I see that you don't collect personal details such as name or email. In this case, your form is anonymous. Upgrading to a plan will still not collect the personal details of the users if you do not have fields that collect those types of details.
You'll need to add the corresponding fields to collect the respondent's personal information:
Give it a try and let us know if you need any help.