Error while Integrating with Square

  • tdur
    Asked on August 2, 2019 at 10:29 PM

    Hello Jotform-

    Attempting to create a camping registration form linked to our square account.

    When the "Connect with Square" tab is clicked in the Payment Settings area, an error message is displayed.

    I have spoken to the folks at square who told me that our account is linked on their end.

    Any ideas about how to make this work?

    Thank you!

    Jotform Thread 1914520 Screenshot
  • Girish JotForm Support
    Replied on August 3, 2019 at 3:02 AM

    I checked your last edited form and could see that the Square payment was integrated successfully.

    15648157130308 10 Screenshot 10

    I hope the issue is sorted now.

    Please do check and confirm.

  • tdur
    Replied on August 6, 2019 at 4:43 PM
    Thank you for the effort, but this was not helpful.
    While trying to create a new form, and connect square, the text below
    continues to appear.
    *An Error Occurred*
    *{ "message": "Insufficient permissions", "type": "forbidden" *
    What must I do to ensure that sufficient permissions have been granted?
    Thank you-
    Tyler
    ...
  • Elton Support Team Lead
    Replied on August 6, 2019 at 6:05 PM

    This works fine for me on my form and on the cloned version of your form using my Square account.

    Error while Integrating with Square Image 1 Screenshot 20

    According to Square API Error, this happens when your country isn't supported on Square API in Sandbox mode. Reference: https://stackoverflow.com/questions/49241158/checkout-and-transaction-api-permissions-error

    You may try it on Production/Live mode and see if that works for you.