Stripe: Disconnected after form transfer

  • byrdwayne9
    Asked on September 18, 2024 at 9:13 AM
    This still did not solve the problem. The form no longer has labels for credit card number - it doesn’t look like it is connecting to Stripe properly -


    only other solution is to make the other account a paid one - that one has the working form

  • Sonnyfer JotForm Support
    Replied on September 18, 2024 at 9:15 AM

    Hi Wayne,

    Keep in mind that when you transfer a form to another account, the integration gets disconnected, so you need to connect it again for it to work. Also, you can integrate your forms with Stripe even on a Starter (Free) plan.

    Keep us updated and let us know if you need any more help.