Broken thank you page

  • izackov
    Asked on September 18, 2024 at 12:44 AM

    Hi

    The jotform is https://form.jotform.com/242604138118047

    I'm receiving strange "Thank you page" after the submission
    Broken thank you page Image 1 Screenshot 30



    It should look like this
    Broken thank you page Image 2 Screenshot 41

    Jotform Thread 19118333 Screenshot
  • Raymond JotForm Support
    Replied on September 18, 2024 at 3:13 AM

    Hi Ziv,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Broken thank you page Image 1 Screenshot 40

    I also checked both the Notification Email and Autoresponder Email as they have been included in your screenshot, but both of them also shows as expected. Please check out the screenshots below for my results:

    Broken thank you page Image 2 Screenshot 51Broken thank you page Image 3 Screenshot 62

    I've cleared your form's cache which should help. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

    Keep us updated and let us know if you need any help.

  • izackov
    Replied on September 18, 2024 at 3:42 AM

    Worked! Thank you so much!
    You can close the ticket :)

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