Random Value Generator stopped working

  • jasoncontrera
    Asked on September 17, 2024 at 5:55 PM

    Hi,

    This widget (label name: Unique Identifier) simply stopped working. I had submitted multiple leads after adding the widget and they all had a value generated. I DID move a few field positions around right before this happened but had made no changes to the widget when it just stopped generating values. Because of this I deleted the field from my form and re-added it and it is now working again. Can anyone explain this behavior? I'm just concerned that if I set this form (Get Supply Estimate Form) live and this happens again.


    Thanks,

    Jason

  • Aries JotForm Support
    Replied on September 17, 2024 at 10:44 PM

    Hi Jason,

    Thanks for reaching out to Jotform Support. We have not encountered any issues with that widget in the past, so we're unsure what might have caused this problem. However, your feedback is very important to us, and we take such matters seriously. If you experience this or any other issue again, please don't hesitate to report it to us right away. This will allow us to investigate thoroughly and address any potential concerns promptly. I also cleared your form cache to fix a cache-related issue.

    Let us know if you need any more help.