Tables: If the submission is deleted, will it stay in the account?

  • Robin
    Asked on September 17, 2024 at 5:39 PM
    I wanted to know that if I download all of the current jotforms I have and then delete the ones that are in the form submission will that remove the downloads that I have already or will I still be able to keep the downloads, even though I’m deleting the imports.
  • Joshua_T JotForm Support
    Replied on September 17, 2024 at 5:42 PM

    Hi Robin,

    Are you referring to the uploaded files on your form? If so, keep in mind that once you delete a submission, it will stay in the Trash Entries for 30 days until they are purged. So, if you want to free up your Upload Space limit, you can delete the submissions that contain File Uploads. Let me show you how:

    First, Download your Submissions, and the file attachments, so you will not lose any data.

    1. On your My Tables page, next to the form with the submissions you want to see, click on View Table.
    2. Click the Download All button on the right side of the page. 
    3. Now, choose CSV, Excel, or PDF format and also download the File Attachments.

    Tables: If the submission is deleted, will it stay in the account? Image 1 Screenshot 40

    Form: Reaching the upload limit Image 2 Screenshot 71 Screenshot 72 Screenshot 72 Screenshot 51Second, Delete them from the Submission Table and Purge them from the Trash Entries.

    1. While you are still in the Submission Table, select single or multiple entries and click on the Delete button in the upper right corner of the page.
    2. Then, Move To Trash.

    Tables: If the submission is deleted, will it stay in the account? Image 2 Screenshot 62

    3. Select Trashed Entries from the Three Vertical dots icon in the top left corner of the page, click on the Select All button, choose the Delete Forever button, and then select Delete.

    Tables: If the submission is deleted, will it stay in the account? Image 3 Screenshot 73

    Now, that you have deleted your Submissions, you will need to Clear your Form's Cache to refresh your forms, and then you can go to your Account Settings where you can see the updated available space capacity.

    Form: Reaching the upload limit Image 5 Screenshot 126 Screenshot 116 Screenshot 116 Screenshot 84

    Let us know if you have any other questions.

  • Robin
    Replied on September 17, 2024 at 5:43 PM

    are downloaded documents saved after imported information has been deleted ?

  • Robin
    Replied on September 17, 2024 at 5:45 PM

    No that's not what I'm asking. I'm asking if I download the complete jotform that has been signed by clients. and then delete them are they stored under the downloads or do they get deleted?

  • Rhina JotForm Support
    Replied on September 17, 2024 at 5:59 PM

    Hi Robin,

    The downloaded submission will be stored on your computer and will not be affected when the submission is deleted on the Jotform account. You can delete and purge the submission on your Jotform account and keep the downloaded submissions on your computer as long as you don't manually delete the submission saved on your computer.

    Keep us updated and let us know if you need any other help.

  • Robin_hHarper
    Replied on September 17, 2024 at 6:02 PM

    Ok thank you for the clarification.

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