Issue with Paypal integration not working

  • ServiceIslandSrl
    Asked on September 17, 2024 at 3:46 PM
    Hello. After losing many sales I realize that the card payment form is not working. I tried deleting it and reinstalling it but it doesn't work. Please intervene urgently. This is the address, thanks
    https://eu.jotform.com/build/233132827545355


  • Rhina JotForm Support
    Replied on September 17, 2024 at 4:58 PM

    Hi Antonello,

    Thanks for reaching out to Jotform Support. I tested the form through a clone and connected our PayPal account but could not replicate the issue. Issue with Paypal integration not working Image 1 Screenshot 20

    If the issue still persists, please reach out to Paypal to make sure your account is up and running and able to receive online payments. I have cleared your form cache to refresh the form. can you try switching to a different browser or a different device. Also, try using a different card.

    Keep us updated and let us know how it goes.

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