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ServiceIslandSrlAsked on September 17, 2024 at 3:46 PM
Hello. After losing many sales I realize that the card payment form is not working. I tried deleting it and reinstalling it but it doesn't work. Please intervene urgently. This is the address, thanks
https://eu.jotform.com/build/233132827545355
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Rhina JotForm SupportReplied on September 17, 2024 at 4:58 PM
Hi Antonello,
Thanks for reaching out to Jotform Support. I tested the form through a clone and connected our PayPal account but could not replicate the issue.
If the issue still persists, please reach out to Paypal to make sure your account is up and running and able to receive online payments. I have cleared your form cache to refresh the form. can you try switching to a different browser or a different device. Also, try using a different card.
Keep us updated and let us know how it goes.