Unable to integrate Square on my donation form

  • mother2motherfoundation
    Asked on September 17, 2024 at 3:20 PM

    Good Afternoon,

    Im reaching out regarding my donation app. Im looking to add square to the donation page to accept donations but when I click connect to square. It constantly say connecting with nothing else happing. is it possible you can help me?

  • Jason JotForm Support
    Replied on September 17, 2024 at 4:37 PM

    Hi mother2motherfoundation,

    Thanks for reaching out to Jotform Support. When you're integrating your form into your Square account, make sure that the Payment Type is set to Collect Donations. Let me walk you through it:

    1. In the Form Builder, click on Add Element in the upper left.Unable to integrate Square on my donation form Image 1 Screenshot 50
    2. Under the Payment tab, select Square and drag it to the form field.
    3. Click on the Wand icon.
    4. Under the Payment Type, select Collect Donations from the options.
    5. Once done, click the Connect button at the top and enter your account details.Unable to integrate Square on my donation form Image 2 Screenshot 61
    6. Click on Save in the bottom right corner once done.Unable to integrate Square on my donation form Image 3 Screenshot 72
    7. Here's the result. Unable to integrate Square on my donation form Image 4 Screenshot 83

    Give it a try and let us know if you need any help.

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