Account Suspension (Credit Card Collection): My account is closed

Hello! I was notified that my account was closed, but I don't understand the reason. Thank you!

Hi Anastasiia, 

Thanks for reaching out to Jotform Support. Your account was suspended because you’ve got a form named Custom Cookie Request Form that’s breaking our Terms of Use by collecting credit card information in plain text fields.

In line with our PCI certification, we have to deny the collection of credit card details on regular forms. But, we have other PCI-compliant ways you can do this. All you need to do is choose one of the payment processors available on our platform and integrate it into your form. You still won't be able to collect credit card details directly, though. If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of our Payment Authorization feature. 

If you’ll agree to follow our Terms of Use and let us delete the offending fields mentioned above, we can lift the suspension on your account.

Once we hear back from you, we'll be able to move forward with this.

Thank you for reply! I got it

so, can I get an access to my account to fix it?

Hi Ana,

You can access your account only after the offending fields are deleted and the account is activated. If you agree to follow our Terms of Use and let us delete the offending fields, we can lift the suspension of your account.

Once we hear back from you, we'll be able to help you with this.

Yes. I agree

thanks

Hi Ana,

I have deleted the offending fields and reactivated your account. You can log in to your account now.

Reach out again if you have any other questions.