Client getting confirmation but we aren't getting the email

Have received about 3 complaints over the last couple of weeks of our residents submitting their meal orders, receiving their confirmation emails but we are not receiving the orders on our end. One time, it happened to the same resident twice on different days of the week.

How can we go about correcting this as it causes quite a headache with our elderly population and for our staff.

Hi Lynsey,

Thanks for reaching out to Jotform Support. I checked one of your forms and it seems you're using our default sender email. May we know the forms that are having this issue? Can you share the email address of the user that you're not receiving a notification email when the form is submitted? Although the default email addresses are generally dependable, they sometimes end up in your spam filter or get temporarily blacklisted as spam, especially when sending large volumes of emails. You may try to setup SMTP to avoid such issues.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

We are mainly getting reports from our Chesapeake Form.
Our last email issue was from user kurt@sanflteben.com---I<kurt> am unsure of dates though as that wasn’t provided—We have received from them in the past. They did double check spam/junk and didn’t see it there. We also receive about 40+ emails from this form a day.
[cid:image001.png@01DB0906.4E65F4C0]
Lynsey Diaz
Director of Food and Beverage
Phone: 757-721-1275
Mobile: 757-633-2205
Email: diazl@ascanet.com<diazl>
www.atlanticshoresliving.com<http: />
[Title: LinkedIn - Description: image of LinkedIn icon]<https:>[Title: Twitter - Description: image of Twitter icon]<https:> [cid:image004.png@01DB0906.4E65F4C0] <https:> [cid:image005.png@01DB0906.4E65F4C0] <https: />
</https:></https:></https:></diazl></kurt>...

Hi Lynsey,

The attachment of an image did not come through. Can you please share with us the screenshot? We will also need to check the form URL in question and the email address that you are using, on which the Notification Emails are not coming. You mentioned our last issue was from the user with this email address: kurt@sanflteben.com. Does that that your form fillers are not getting Autoresponder Email either?

Can you also confirm that you are receiving submission on the Jotform table? If yes, then you can create an email button and that can send a Notification Email with the submission details on your email address.  Adding an Email Button to your Jotform Table is easy. Let me show you how:

1. On your My Forms page, select your form and click on Submissions at the top of the page.
2. In Jotform Tables, click on the Add button at the end of the rows, and go to the Buttons tab.
3. Now, select Send Email, click on Next, and select the Email template.
4. Now, just click on Create and you're done.

Here is a helpful guide you can go through.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.