Account Suspended

Hi there,

This is the 2nd request of us reaching out regarding our account being suspended. We are a doctor's office and are planning to do an auto-ship program and wanted to use Jotform for our patients to set up the program up through our office. We would need credit card information in order for the program to begin, but if that is something that we are unable to do through Jotform, then we understand that. However, we desperately need our account activated again since our auto-ship program is starting VERY soon. Please, PLEASE reply back to help us out! Thank you!!

Diverse Health Services Managers

Hi Diverse Health Services Managers,

Thanks for reaching out to Jotform Support. Your account was suspended because you’ve got a form named Shake Auto Ship that’s breaking our Terms of Use by collecting credit card information in plain text fields.

In line with our PCI certification, we have to deny the collection of credit card details on regular forms. But, we have other PCI-compliant ways you can do this. All you need to do is choose one of the payment processors available on our platform and integrate it into your form. You still won't be able to collect credit card details directly, though. If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of our Payment Authorization feature. 

If you’ll agree to follow our Terms of Use and let us delete the offending fields mentioned above, we can lift the suspension on your account.

Once we hear back from you, we'll be able to move forward with this.

We would be more than happy to remove that portion. Please reactivate the account and that will be the first thing we remove!

thank you!

Hi Diverse Health Services Managers,

I’ve deleted the offending fields and reactivated your account. You should be able to log in now. We also have a guide about Mastering Payment Form Integrations With Jotform that you can check out.

Reach out again if you need any other help.