Request to lift suspension on the account

  • Roses Walker
    Asked on September 16, 2024 at 7:00 PM

    Hello can you please help me retrieve my account? Not sure why it’s stating restricted.

  • Rhina JotForm Support
    Replied on September 16, 2024 at 7:43 PM

    Hi Roses Walker

    Thanks for reaching out to Jotform Support. Your account was suspended because you’ve got a form named Roses Tax Filing Form that was flagged as offering a fake service/job application scam. We understand this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.

    For us to reactivate your account, we’ll need your permission to delete the offending form. You can create the form again after changing your account email address to a corporate email. 

    Once we hear back from you, we'll be able to move forward with this.

  • Roses Walker
    Replied on September 17, 2024 at 8:05 AM

    Hello! Yes I give you authorization to delete the offending charge.

  • Gian JotForm Support
    Replied on September 17, 2024 at 8:54 AM

    Hi Roses Walker

    I’ve gone ahead and deleted the offending form and reactivated your account. You should be able to log in now.

    Reach out again if you need any other help.

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