Why can't I enter my Jotform account?

A doctor's office used Jotform to fill out paperwork. Apparently it created an account for me. Now, however, I can't create a form for myself when I sign in.

Attached are screenshots.

• Login

• CREATE FORM

• Start from Scratch

• Classic Form

• Form not found

Am I limited because my email is somehow connected to that doctor's office? I would like to get started with the free Starter package so I can determine if Jotform will work for a different business.

Please advise. Thanks.

Hi N Collins,

Thanks for reaching out to Jotform Support. An account was created for you, however, only as a guest. Let me get in touch with the relevant internal team, and I'll get back to you with your Starter account.

Thanks for your patience and understanding, we appreciate it.

Hi N Collins,

Thank you for your patience. You now have a Starter account with us, and you can create all types of forms now. To have more information about your account's limits, check out the pricing page.

You might also want to check out this guide about Understanding Your Account Usage and Limits.