Error PayPal checkout integration

I've followed instructions and have been reading help articles addressing the same issue. I switched my personal account to a business account. I have deleted payment options and added them back, which by the way when you delete the payment integration your product list appears as if it has also been deleted. This is really stressful. I put a lot of effort into my product list and I don't want to start over because integration isn't working. I've tried everything I know how to do on my end. Please, please, please don't refer me to a help article. I have spent two days following step by step instructions and solutions to integrate a payment gateway.

Hi Sarah,

Thanks for reaching out to Jotform Support. I reviewed your form and noticed that your PayPal account isn't linked with the PayPal Checkout integration. Could you connect it first? This will allow us to verify if the error message persists once your PayPal account is integrated. Let me walk you through it:

1. In Form Builder, click on the Product List icon to access the payment settings.
2. Next, select Settings, and then click on the Wand icon to open the integration options.
3. Click the Connect button to connect your PayPal account. 

Give it a try and let us know how it goes.

I have tried to connect several times. I have followed your instructions which I have already tried but I tried again. I chose the gateway, paypal checkout, which prompts me to log into PayPal. I receive a message that the form is connected. It then asks to return to jotform or return to PayPal. I've done both. When I click connect, that's where jotform is stuck. It won't connect. The dial keeps spinning. I spent a better part of my day waiting for the dial to stop spinning and for my form to connect to PayPal. It did not work.

Hi Sarah,

When you click Return to Jotform Inc., make sure not to click the Connect button again. After you click Return to Jotform Inc., the form will load and automatically connect your account to the integration. Just wait for the status to change to "Connected."

Keep us updated and let us know if you need any more help.

No luck. When I return to my jotform I don't press the connect button but
jotform continues to try to connect and never goes through. I just get the
dreaded spinning wheel. I have diligently followed your instructions but
still get the error that paypal checkout data is missing.
...

Hi Sarah,

Since we can't replicate the issue in Sandbox Mode or Test Mode, I advise you try changing your payment gateway to another one, and switch it back to PayPal Business. Let me show you how to do that:

1. In Form Builder, click on Add Form Element in the upper-left corner.
2. Go to Payments, and look for PayPal Business.
3. Click on the three vertical dots on the right side of it, and select Switch to Another Gateway.
4. Select any other gateway, and switch it back to PayPal Business by clicking on the three vertical dots as well.

Once done, click on the Gear icon to open Payment Settings, and try connecting it again by clicking on the blue Connect button.

If you run into the same issue again, I suggest you do the integration using a different browser, like Chrome. If it's still the same, you can take a screenshot of the page's Console Report. Check out this guide about how to send a screenshot to our Support Forum.

As soon as we hear back from you, we can move forward with a solution.

I've switched to diferent gateways and I'm using Chrome. I don't press the
connect button once returning to the form. It starts trying to connect
automatically and never goes through. I can't stop it from trying to
connect. I've closed the payment integration window and removed payment
integration completely from my form, and then my product list disappears.
I have been approved for paypal advanced checkout. I've read help and how
to articles. I've follwed your instructions. I have followed paypals
instructions for integration. Technology isn't perfect. I've spent several
days on this. I'm disappointed and defeated that it appears the solution
will be starting over and I'm still concerned that it wont work.
...

Hi Sarah,

I understand the importance of having this issue resolved. I have checked the form and it shows no payment integrated. Can you try to Clear the Cache and Cookies in Your Web Browser and then try again? If the same thing happens again, Can you share with us a screen recording while you are integrating your PayPal account? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

I will record my screen and follow-up with you. Thank all of you very
much. You have handled me with care. I appreciate that so much. I'm so
excited to have found jotform. It's everything I need plus way way more!
Do you think the error is on the PayPal end? Thanks again and I'll be in
touch.
...

Hi Sarah,

We can't confirm yet what's causing the issue since we can integrate PayPal on our end. I have also checked any updates on our end and no known issue reported. I suggest clearing the Cache and Cookies in Your Web Browser and then trying to integrate Paypal again. We will wait for the screen recording, this will help us understand further what's happening on your end.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.