Request to cancel monthly subscription: Android

  • jstattooer
    Asked on September 13, 2024 at 10:18 PM

    I paid for a full year and was just charged the monthly too

  • Carrissa JotForm Support
    Replied on September 13, 2024 at 10:49 PM

    Hi Jonathan,

    Thanks for reaching out to Jotform Support. After checking, it seems you have subscribed using Google Play. Please refer to our Terms of Use: Subscriptions purchased via the Google Play Store are subject to the Google refund policies – Jotform cannot refund payment(s) you made to Google. To request a refund, please review Google refund process.

    Reach out again if there’s anything else we can help you with.