Account suspended

It says my account was suspended. Please let me know what I need to do to get my account back credit card on file is good.

Thank you,

Doug

Hi Doug,

Thanks for reaching out to JotForm Support. As I checked, your account has been suspended for Phishing. Let me coordinate this with our relevant team to check further. I'll be back shortly.

Thanks for your patience, we appreciate it.

Hi Doug,

Looks like you opened another ticket for the same concern. To avoid confusion, kindly wait for my colleague's update to you here.

Let us know if you need any more help.

Yeah, I did. I was doing it on my phone earlier. I'm able now to communicate through this thread and get this resolved.

Hi Doug,

For us to proceed, please respond to my colleague's question on your other thread.

Once we hear back from you, we'll be able to help you with this.

It's making me log in to start a new thread. Is that what is supposed to happen?

Hi Doug,

The ticket is private due to sensitive information and that you can only see the response through the email. As for the suspension, there's a Form created that is tagged as Phishing. For us to reactivate your account, we’ll need your permission to delete the offending form. 

Once we hear back from you, we'll be able to move forward with this.